FREQUENTLY ASKED QUESTIONS
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How long does shipping take?
We deliver your items with care and promptness, usually within 7 to 14 days.
If you have any concerns about your shipment, our dedicated customer service team
is ready to assist you. Thank you for choosing our services.
How long does the hair last?
Virgin hair lasts 6 months to over a year with proper care.
Gentle washing, conditioning, avoiding excessive heat, and following care guidelines extend
the lifespan of virgin hair extensions or wigs.
Can the Virgin hair be bleached or heat added to it?
Yes, virgin hair is versatile—it can be bleached, dyed, and heat-styled.
Careful handling is crucial to maintain its integrity. Follow these tips for the best results:
Bleaching:
Safely bleach virgin hair by adopting a gradual approach with meticulous care to minimize
potential damage. Seek guidance from a professional if uncertain.
Dyeing:
Opt for a professional colorist when dyeing virgin hair to ensure achieving desired results
without compromising its quality. Their expertise will maintain the integrity of the hair.
Heat Styling:
While virgin hair is heat-friendly, it's crucial to use heat protectant products before styling to
prevent damage. To preserve its natural texture and longevity, it's advisable to limit
exposure to excessive heat.
Always follow the care instructions provided by us I.C.E.Y. Hair Extensions.
How do I measure my head for the perfect fit?
Follow our sizing guide for precise instructions on measuring your head, aiming for a
comfortable and secure fit.
What is the difference between lace front and full lace wigs?
How do I care for my Virgin hair?
Explore our wig care guide for expert tips on washing, styling, and storing your wig to
ensure its longevity and quality.
Do you offer custom wigs or personalized services?
Certainly! Contact our customer service for details on our custom wig services and creating
a personalized wig experience.
What is your return and exchange policy?
Visit our policies page for comprehensive information on returns, exchanges, and refunds,
reflecting our commitment to customer satisfaction.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. Utilize this number to
track the status and estimated delivery of your package.
Do you ship internationally?
Absolutely! We offer international shipping. Refer to our shipping information page for
details on delivery times and associated costs.
If you have any further questions please contact us here